Cloth Protection Program

Guaranteed Protection for Your Garments

Worried about your premium clothes? We get it. That's why we offer the Cloth Protection Program (CPP) - free of cost as a promotional benefit for all customers. We cover up to 10× the processing value if anything ever goes wrong.

What CPP Includes

Protection against garment loss or damage during processing.
Refund of up to 10× the processing price of the item.
Item under dispute is confiscated after settlement.
Free re-processing for valid quality concerns.
Offered free of cost as a promotional benefit for all customers.

What CPP Does Not Cover

Pre-existing damage
Age-related wear and tear
Color bleeding or shrinkage due to manufacturing defects
Loose embellishments or decorative work
Accessories left in pockets
Complaints raised after 7 days of delivery

Customer Responsibilities

Inspect garments at the time of delivery.
Report any concerns within 7 days.
Provide clear photos and order details when raising a claim.

How to File a Claim

1
Inspect Immediately:
Check your garments as soon as they're delivered.
2
Document the Issue:
Take clear photos of any damage or concerns.
3
Contact Us Within 7 Days:
Reach out via phone, email, or our contact form with your order details and photos.
4
We'll Review & Respond:
Our team will assess your claim and respond within 48 hours.

Legal

The Laundro-Mate's liability is limited strictly to this program.
All disputes fall under Delhi court jurisdiction only.

Your Clothes Are Protected

Every garment you trust us with is automatically covered under our Cloth Protection Program. No extra cost. No hidden fees. Just peace of mind.