At The Laundro-Mate, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
We collect basic customer information to provide our services:
- Name, phone number, email
- Address
- Order history
- Feedback
- Payment details (securely processed)
How We Use Your Information
By submitting your information, you consent to it being used for:
- Updating you about your order status
- Sharing offers, new services, and packages
- Personalized service recommendations
- Feedback requests
- Delivery coordination
Communication Methods
We may contact you via:
- Phone calls
- WhatsApp messages
- SMS
Data Protection
- We do not sell your data to third parties.
- Data is accessed only by essential team members and trusted service partners.
- All payment information is processed securely through encrypted channels.
Your Rights
You may request:
- Profile updates
- Opt-out from marketing messages
- Deletion of personal data where legally permissible
Last Updated: February 2026
For privacy-related questions, please contact us.